Business & Technology Requirements
As part of the Diversity Supplier
Development Program supplier evaluation process, a supplier skills and capacity
assessment will be conducted by a representative from the Pennsylvania Minority
Business Center to determine the supplier's ability to meet the University's purchasing
business and technology requirements listed below. Certain commodities purchased by
Penn may require additional requirements due to reporting and/or compliance issues.
Business Requirements
A supplier must have the ability to:
- Offer a product or service required by the University and is not currently under contract with a Preferred Contract or Strategic Preferred Contract supplier
- Provide dedicated sales and support staff to the main campus community and designated satellite locations
- Provide contact information for sales and customer support staff including cell phone number for key account representative(s)
- Provide consistent and ongoing customer service and support
- Provide timely problem resolution as required
- Participate in regularly scheduled account review meetings with the appropriate commodity Sourcing Manager
Technology Requirements
A supplier must have the ability to:
- Offer a company maintained web site
- Provide a dedicated eBusiness resource
- Develop and manage a Penn specific electronic product catalog
- Receive electronic purchase orders and submit electronic invoices
- Participate in online competitive bidding and bid solicitation events
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