Penn Purchasing Services
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Getting Started

Making the initial contact with the appropriate purchasing staff member is a critical first step to successfully participating in the University purchasing process. Failure to make the initial contact with the appropriate purchasing representative may jeopardize your ability to conduct business with the University.

Although we have an open door policy at the University, we strongly recommend that you contact the purchasing representative responsible for your commodity and schedule an appointment prior to visiting any University locations. This will guarantee the availability of the staff member and the staff member will be better prepared to learn about your company and its capabilities.

In order to develop a mutually beneficial business relationship, it is critically important that potential suppliers understand the needs of Purchasing Services and what the purchasing organization can provide in return.

Purchasing Services Expectations
Quality: Suppliers that are committed to proving quality customer service, support, and responsiveness.
Focus: Suppliers that are focused on "making purchasing easy" while meeting or exceeding customer's expectations.
Savings: Suppliers that continually look for ways to help Penn lower its costs.
Innovation: Suppliers that strive for continuous process improvement.
Technology: Suppliers that adopt the latest purchasing related technologies in order to maintain a competitive edge and enhance capabilities and responsiveness.
Supplier Expectations
Information: Information on Penn's purchasing process, customers and customer requirements.
Access: Opportunity to market products and services to BEN Buys Purchasing System authorized users and Purchasing Card cardholders.
Fairness: Fair and equal treatment so that you have the opportunity to participate in the procurement process.
Feedback: Feedback regarding performance, changing business requirements and other business issues.

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