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Getting Started
Making the initial contact with the appropriate purchasing
staff member is a critical first step to successfully
participating in the University purchasing process. Failure to make the initial
contact with the appropriate purchasing representative may jeopardize your ability
to conduct business with the University.
Although we have an open door policy at the University, we strongly recommend
that you contact the purchasing representative responsible for your commodity and
schedule an appointment prior to visiting any University locations. This will
guarantee the availability of the staff member and the staff member will be better
prepared to learn about your company and its capabilities.
In order to develop a mutually beneficial business relationship, it is critically
important that potential suppliers understand the needs of Purchasing Services and
what the purchasing organization can provide in return.
| Purchasing Services Expectations |
| Quality: |
Suppliers that are committed to proving quality customer service, support,
and responsiveness. |
| Focus: |
Suppliers that are focused on "making purchasing easy" while meeting
or exceeding customer's expectations. |
| Savings: |
Suppliers that continually look for ways to help Penn lower its costs. |
| Innovation: |
Suppliers that strive for continuous process improvement. |
| Technology: |
Suppliers that adopt the latest purchasing related technologies in order to
maintain a competitive edge and enhance capabilities and responsiveness. |
| Supplier Expectations |
| Information: |
Information on Penn's purchasing process, customers and customer requirements. |
| Access: |
Opportunity to market products and services to BEN Buys Purchasing System
authorized users and Purchasing Card cardholders. |
| Fairness: |
Fair and equal treatment so that you have the opportunity to participate in
the procurement process. |
| Feedback: |
Feedback regarding performance, changing business requirements and
other business issues. |
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