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Purchase Order Hold Resolution Guide

Please direct all questions regarding the following Hold Resolution Guide to the Accounts Payable department.

PO Hold Type Approve Invoice Invoice Resolution
Quantity Ordered
Invoice is greater (>) then the amount ordered on PO
Place PO Creator
Markup on invoice image. Drag and click the maroon markup on to the image.
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed explanation for canceling the invoice and when additional information is required. Save the markup by clicking the save icon in the View Manager
Maximum Shipment
Total invoice line exceeds total PO line by $25
Place PO Creator
Markup on invoice image. Drag and click the maroon markup on to the image. Save the markup by clicking the save icon in the View Manager.
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed explanation for canceling the invoice and when additional information is required. Save the markup by clicking the save icon in the View Manager.
Items Not Ordered
Items billed on invoice but not ordered on PO
Place PO Creator
Markup on invoice image. Drag and click the maroon markup on to the image. Save the markup by clicking the save icon in the View Manager.
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed explanation for canceling the invoice and when additional information is required. Save the markup by clicking the save icon in the View Manager.
PO Buck Slip
Markup is placed by AP when additional information is required
PO Buck Slip
Review the text and respond to AP's request appropriately
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed explanation for canceling the invoice and when additional information is required. Save the markup by clicking the save icon in the View Manager.
Quantity Received
Hold is created when an invoice is received for a PO that exceeds $5,000.00 and no receipt has been entered in BEN for the items invoiced.
Enter a Receipt
Log into BEN from PO Manager responsibility process receipts for all items received.
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed explanation for canceling the invoice and when additional information is required. Save the markup by clicking the save icon in the View Manager.

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