Please direct all questions regarding the following Hold Resolution Guide to the
Accounts
Payable department.
| PO Hold Type |
Approve Invoice |
Invoice Resolution |
Quantity Ordered
Invoice is greater (>) then the amount ordered on PO |
Place PO Creator
Markup on invoice image. Drag and click the maroon markup on to the
image. |
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed
explanation for canceling the invoice and when additional information is required. Save
the markup by clicking the save icon in the View Manager |
Maximum Shipment
Total invoice line exceeds total PO line by $25 |
Place PO Creator
Markup on invoice image. Drag and
click the maroon markup on to the image. Save the markup by clicking the save icon in the
View Manager. |
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed
explanation for canceling the invoice and when additional information is required. Save
the markup by clicking the save icon in the View Manager. |
Items Not Ordered
Items billed on invoice but not ordered on PO |
Place PO Creator
Markup on invoice image. Drag and click the maroon markup on to the
image. Save the markup by clicking the save icon in the View Manager. |
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed
explanation for canceling the invoice and when additional information is required. Save
the markup by clicking the save icon in the View Manager. |
PO Buck Slip
Markup is placed by AP when additional information is required |
PO Buck Slip
Review the text and respond to AP's request appropriately |
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed
explanation for canceling the invoice and when additional information is required. Save
the markup by clicking the save icon in the View Manager. |
Quantity Received
Hold is created when an invoice is received for a PO that exceeds
$5,000.00 and no receipt has been entered in BEN for the items invoiced. |
Enter a Receipt
Log into BEN from PO Manager responsibility process receipts for all
items received. |
Holds Resolved
Drag and click the blue markup on to the image. Please give a detailed
explanation for canceling the invoice and when additional information is required. Save
the markup by clicking the save icon in the View Manager. |
