Customer Support & Feedback

Give a Compliment / Have a Concern

We in Purchasing Services believe that all of us - our customers and ourselves - benefit from regular communication, whether it's to answer a question, solve of problem, or share a success story. While we welcome positive comments about the organization, our services, or our staff, it is equally important for us to know when you have a problem so that we can resolve it quickly and retain your confidence. At the same time, we use customer feedback to continuously improve the quality of the programs and services we provide to you. The best way to recognize the efforts of a Purchasing Services staff member is to email the management team with your comments. We will make every effort to ensure that the individual responsible receives the accolades that are due. We welcome every opportunity to recognize the performance of our staff members.

There may be times when you may have a concern with our organization or the services we provide to the campus community. We encourage you to come forward and bring your concern to our attention. We will ensure that your concern is handled in a manner that is fair, courteous and timely.

Prior to emailing us with your concern, please be sure to:

1. Assemble all relevant information concerning your complaint, paying special attention to the date of the occurrence
2. If at all possible, obtain the name of the employee who was involved
Clarify the circumstances in your own mind and determine what you would like us to do

Purchasing Services is committed to setting the standard in supply chain services. We will work with you to bring a particular concern or issue to a satisfactory resolution.

Purchasing Services Staff Members

Staff members are available to assist customers with problems or upcoming purchase requirements.

BEN Buys Support

BEN Helps is the enhanced customer support service for users of BEN Financials, the University's business and financial applications. By simply dialing 6-HELP (215-746-4357) and entering your 2-digit School/Center code (the first 2 digits of your CNAC), you can get help with BEN Financials, Travel and BEN Reports.

BEN Knows

BEN Knows is the place to browse and search for possible solutions to your BEN Financials and BEN Reports questions.

BEN Financials Advisories

The Advisories site contains useful suggestions for using BEN Financials. The most recent advisories and tips appear at the top. When a problem has been resolved, RESOLVED and the date will appear in the right hand column for five business days and then the item will be removed from the list and placed into the "Advisories Archive".

Computing Support

Primary computing support for staff is, in most cases, provided by their school, center, or department. If in doubt about whom to contact as your primary computing support provider, call First Call (215-573-4778) for a referral.

Customer Feedback

Purchasing Services is interested in receiving feedback from University faculty and staff regarding our staff, operations, purchasing policies and procedures, authorized buying methods, purchasing initiatives, or supplier performance. Please feel free to provide us with as much detailed information as possible. This will help us to identify and address your issue or concern.

Business Services IDEAweb

IDEAweb provides Penn faculty and staff with the opportunity to submit questions, comments, complaints, or ideas to the various Business Services departments.