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What is MPS and How Does It Work?

MPS is a service provided by DocuSense to analyze and manage document output devices with the goal of reducing the total cost of ownership and improving internal efficiency and productivity. DocuSense is Penn's preferred, strategic MPS provider under a multi-year, campus-wide contract.

The Penn MPS program includes printer/copier equipment, service, and supplies, with some or all of the following provisions:

  • Equipment including multi-function devices (MFD), copiers, printers, scanners and fax machines
  • Preventive maintenance, parts, and ink/toner supplies (excluding paper)
  • Guaranteed service level response times with near or on-campus support, break/fix, and supplies replenishment
  • Detailed account usage and simplified billing utilizing a cost per impression model
  • Flexibility for equipment changes; up-scaling and down-scaling as your business needs dictate
  • Single contract for increased efficiency in managing contract terms and conditions


MPS begins with a print environment assessment. The DocuSense team will conduct a physical walk-through of your office environment, followed by use of software "DCA" (data collection agent) tools to understand print volumes, devices in use, ink/toner consumption, and business needs of each person.

Following the assessment, which typically takes 2-4 weeks, DocuSense will make a recommendation for device optimization or "right-sizing", as well as other changes to the print environment that will yield quantifiable per-page and per-employee cost savings. A comparison of your current and future-state print costs, along with recommendations to optimize your printer fleet, before any changes are made. Equipment incorporated into the MPS program will be placed into an online asset database and will be tagged with an asset tag. When requesting service or supplies, refer to the equipment identification number on the asset tag:

During a four-month pilot program encompassing 600 printers across three of Penn's colleges and several standalone departments, significant cost savings were identified without the need to remove printers:

  • One school reduced its annual office printing costs from $13,645 to $11,635; about a 15% cost reduction
  • A second pilot school saw a reduction from $88,319 to $68,471,or 23%
  • A third reduced its costs from $54,741 to $35,985- a 34% savings!

The MPS Program also contributes to Penn's environmental and sustainability initiatives through the elimination of equipment that consumes high levels of energy and by reducing electronic and plastic waste. Implementation of MPS complement's the Penn Climate Action Plan, and is consistent with the goals of the American College and University Presidents' Climate Commitment (ACUPCC).